How can we
steady the path?
Most answers are below. If you need a human, write to hello@thepromisedstudios.com — we respond within one business day.
Compare Open, Member, and Pilgrim Circle. Cancel, switch, or upgrade at any time.
The six tiers, from a half-day visit to a fully-orchestrated Sacred Journey.
Where things ship from, dana percentages, returns, and customs.
Email, password, payment methods, receipts, tax invoices.
Frequently asked.
Open Profile → Settings → Membership. Monthly plans cancel monthly. Annual plans pro-rate to the unused months. No retention questions, no friction. The dharma does not coerce.
Member and Pilgrim Circle accounts allow two simultaneous devices. We do not enforce a household check — but if you find yourself sharing across families, an additional seat is $4.99/mo.
Write to hello@thepromisedstudios.com from any address with the original payment receipt or the last four digits of the card used at sign-up. We will restore the account within 48 hours.
Profile → Orders has all platform purchases. Profile → Settings → Membership has subscription invoices. Both download as PDF with full GSTIN/VAT detail when supplied at checkout.
The Promised Studios is a living canon. We publish what is finished and signal what is in production so you know what is coming. Production-marked items unlock as they are completed and are surfaced first in your library.
Member and Pilgrim Circle members can download up to 25 items at a time for offline viewing on iOS and Android. Downloads expire 30 days after first play if you are offline.
Yes. Every broadcast is archived and indexed by tradition, lineage, and ceremony. You can browse the archive at /sangha → All channels → Archive.
Credits apply automatically at checkout on Tier 2 and above. They never expire and stack across years. You can also gift unused credits to other Pilgrim Circle members.
Twelve days resident at a monastery, ordained for the period, with a personal teacher. Includes accommodation, two daily meals, robes, alms-round participation, dharma instruction, and a closing ceremony. Travel to the host country is separate.
Full refund up to 60 days before departure. 50% credit 30–60 days before. After 30 days the deposit is non-refundable — the monastery has prepared.
Items ship from Kathmandu, Lumbini, Bodh Gaya, Patan, and Paro. Allow 7–14 business days to most destinations, with the pilgrim card and serial certificate included.
A defined share of every sale — 10 to 35 percent — flows directly back to the monastery or artisan who made the product. The percentage is printed on every product page. There are no intermediaries.
We ship insured. Email hello@thepromisedstudios.com with a photograph within 14 days of delivery — we will replace at our cost. Damaged items are returned to the source monastery for blessing-recycling.
Only your name and tradition preference if you are subscribed to a specific monastery channel. Never your address, payment information, or viewing history. See Privacy for the full policy.
Pilgrim Circle members can submit ceremonial intentions through their personal teacher. These are folded into the daily monastic schedule at the destination of choice. No upcharge.
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